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Persistent and Committed Engagement: Practical Strategies for Difficult to Reach Clients

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Recorded training
Type:
  Training
Duration:
1 hour, 14 minutes
Presented by:
Chelsea Simms, LCSW, MSW
Relevant categories:
Engagement
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Overview


Outreach and Engagement (O&E) is a key phase of treatment across Full Service Partnership (FSP) and Homeless Outreach Mobile Engagement (HOME) teams within Los Angeles County. During this time, it is crucial to begin building a solid therapeutic relationship with clients. We will discuss techniques to reinforce this relationship, including shared decision making and other collaborative strategies. This training will also facilitate a space for reflection on engagement practices from both a clinical and practical lens. Utilizing evidence-based practices from trauma informed care to motivational interviewing, this brief training aims to strengthen providers' skillsets overall. Time will be taken to engage in dialogue and role play for the unique challenges that O&E can present providers and the teams they work within across multiple systems of care.

  Keywords: engagement, persistent and committed engagement, recovery-oriented care

Learning objectives


  • Distinguish 4 persistent engagement strategies to strengthen rapport with difficult to engage clients
  • Describe 3 informal engagement methods used during outreach to build therapeutic alliance
  • Demonstrate how, when, and why formal engagement strategies are essential in the development of a client’s treatment plan within at least 1 current client example
Added on 7/7/2025   ·   Last updated on 7/7/2025

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