Overview

Learning objectives

• Describe strategies to mitigate and manage common management challenges that arise within a team and/or organization
• Identify strategies that can strengthen communication among a team of mental health clinicians and practice implementing those strategies in various scenarios
• Describe the relationship between goal setting, prioritization, and decision-making and compare the various elements of decision-making models within the context of a project participants are currently managing
• Describe activities that build effective teams and contribute to resilient workplace culture
• Discuss the dynamics at play in difficult work conversations and the strategies to implement when preparing for difficult conversations with staff, colleagues, and/or upper management
• List best practice recommendations for creating a positive and inclusive workplace culture
• Define leadership strategies that are used to conduct effective, time-bound, and task-focused meetings
• Discuss how identifying the professional development needs of one’s staff is a best practice of innovative leadership and identify strategies and opportunities to provide feedback to staff to support their professional development
• Identify how stress affects leaders and staff and discuss best practices for managing high-stress situations (before, during, and after the situation) in a mental health care setting
• Explain the role of process improvement in the healthcare setting and identify where the Plan Do Study Act (PDSA) model can be implemented